What makes Klinik Pergigian Fauziah unique?

This evening I had a coaching session with my business Coach. We meet up twice a month for a coaching session which deals with bringing Klinik Pergigian Fauziah to yet another level as a world class dental clinic that specialises in giving people beautiful smiles every day.

So it was half way through this particular session that Jeevan asked me, “What makes you unique? What makes people come to you for their dental treatment and not the clinic down the street?” What (in marketing terms) is your Unique Selling Proposition?

Wow! That stopped me … what was it? I was reminded of my day today … I had done no less than three beautiful makeovers for a diverse set of patients!

En Zulkifli before

There was En Zulkifli in the morning, who had come in for his regular scaling and check up. I did his scaling and chatted about how he’s been my patient for at least 10 years. I had done a makeover for his front teeth many years ago.

I finished the clean up and asked him about closing the gap in his lower teeth now. He said he had been meaning to do so. ” Yes, let’s do it now!”

En Zulkifli 30 minutes later!

And so half an hour later he had his beautiful smile and I was printing his ‘before’ and ‘after’ photos for his makeover album to take home!

He loved the new smile and laughed when I warned him that his wife may not notice it … the makeover album’s photos were photographic evidence of his transformation!

Then after the next patient, Nasrun came in. Nasrun works in the bank and had come in during his lunch break for a check up and to ask if I could make his crooked smile better!

Nasrun, the banker's crooked smile before

He only had a few minutes as he had to give a presentation (he works in Corporate Banking, IT division) in a short while but wanted a makeover before the weekend!

I told him to come back at about 1:30 and by 2 pm, he’d have his beautiful transformed smile!

Nasrun went back up the lifts to his office, did his presentation and came back in ready for the magic wand.

Just before I started, he asked, “It really doesn’t hurt?” I laughed and shook my head 😉

Nasrun now!

I did not disappoint him evidently as he said with a laugh as he left the clinic at 2pm (as promised), “Doctor, I love you!” Yes, Nasrun I love my patients … each and every one of them, too!

I then had these two lovely ladies that I watched grow up, Aisyah and her sister Almaz. These two young ladies were now undergraduates in London. I have been their dentist since they were in primary school! … that is at least 15 years now.

They were back for their clean up and to check that their beautiful smiles stay beautiful!

What a delight it was to ask them about their lives in London and how they were coping with the rigors of studying abroad.

Kalthom had a broken tooth and bleeding gums

A few patients more and now it was Kalthom’s turn. She came in with Noraini, her colleague from work. I have been treating Noraini’s entire family for the past few years.

Kalthom was nervous as she hadn’t had a good experience with her former dentist but her friend was there to give her the moral support she needed!

Kalthom was so scared that she had waited months with her broken tooth … it was only when Noraini and other colleagues told her that we absolutely don’t hurt our patients that she made the appointment.

Kalthom needed a good clean up as the filling she had was so bad it actually had caused the swelling of her gums … they bled badly each time something rubbed against it!

Kalthom can smile as wide as she wants now!

It didn’t take more than half an hour … we were laughing and joking through out the whole process, Kalthom had no time to get scared.

Soon she was ready for the magic mirror …. she gave a delighted gasp as Noraini beamed at her.

As they said goodbye Kalthom said, “Doctor, I love you!”

Wow! Twice in one day!!! 😉

So when Jeevan asked me what makes Klinik Pergigian Fauziah unique, it’s obvious ….

Klinik Pergigian Fauziah is insane and psychotically focused on creating an absolutely beautiful smile for every patient!

Today was a testimony of our uniqueness!

I absolutely love my job!

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Ravindran
Ravindran
4 years ago

Lost my confidence after hv 2 broken teeth…plus with gap and most of my teeth is shaking. I just want to hv a nice smile like others.

Plz help

Noorharyati binti mat nor
Noorharyati binti mat nor
4 years ago

Dr fauziah,
Saya ada masalah gigi bertampal between central incisor dgn lateral incisor. Tampalan tersebut telah dibuat hampir 7 tahun dan semakin berwarna gelap. Saya jadi malu nak senyum lebar sebab akan kelihatan hitam pada gigi. Mohon doktor bantu saya andai ada penyelesaian untuk masalah saya ini..

dila
dila
6 years ago

hi,

can i know estimate price if i want to do whitening and close the gap.

thank you

NURUL
NURUL
7 years ago

Hi, nak tahu berapa harga tanam gigi geraham dan gigi bahagian depan? berapa lama ambil masa ye untuk tanam gigi.

selva
selva
8 years ago

Hi Dr Fauziah,

Feel so happy wen go through you blog. I would like to closing the gap of my teeth. Please advise the the clinic operating
days and hours. Would like to see my new smile ASAP.

Rgds
Selva.R

Jiha
Jiha
8 years ago

Dr, gigi bawah depan saya telah berlubang dan patah.. Rawatan apa yang sesuai dan berapa kosnya. Saya juga ada gigi2 lain yang telah rosak dan berlubang. Saya sgt takut nak jumpa dentist. Kalau nak pergi, boleh ke walk in je atau kena buat appoitment dulu.

Sharifah
Sharifah
9 years ago

Saya adalah seorang yg tersangat tidak suka jumpa dentist…setiap tahun saya tanamkan niat utk buang perasaan tersebut & masih tercari-cari dentist yg boleh menyakinkan saya. So setelah terlihat rakan FB saya berkunjung ke sini, sy terus serve webside klinik doktor. Dr testimoni, sy amat yakin dr. dpt beri yg terbaik & yg penting it built my confidance…
Utk rawatan…adakah sy perlu bt appt dulu @ terus walk-in & kalau boleh saya nk rawatan dr dr fauziah sendiri….(still feel a bit fear!!!!)

ida PJ
ida PJ
9 years ago

dr, saya nak tanya- berapakah kos rawatan di klinik dr bgi rawatan akar , crown dan bridge (per tooth).

elynie
elynie
9 years ago

Hi doc,

I saw all the make over pix in the website and i’m so excited. tp dalam masa yg sama i’m a bit sad sbb diorg punya masalah xde yg sama dgn mslh i. i have rabbit teeth. 2 gigi dpn bhgn atas terkeluar sedikit. selain dr braces ada tak lain utk memperbetulkan kedudukan 2 gigi depan tu?

Yati
Yati
10 years ago

I’ll tell you what’s unique about you: 1) You are very open about what you do. The information you put in your blog & FB help alleviate any fear people have about dentists. And you answer people’s queries – all of them! So, when they are well-informed before the visit, they will be less nervous cos they know what to expect. 2) You are very friendly – the most talkative dentist I’ve ever met in my lifetime (and that’s 43 years, mind you!). This, again, removes any fear I had about you as a dentist. 3) Makeover is quick and… Read more »

Gopallan M K Nair
Gopallan M K Nair
10 years ago

My Dear Dr Fauziah, May I express my deepest thanks and gratitude to you for what you did to me (or my teeth) on Monday 1st.August? That morning while brushing my teeth, I panicked when I saw hairline crack on my front tooth. You know, of course, how important it is for me to have good pleasant looking teeth as it is, I think, a prerequisite in my profession. I wouldn’t be caught dead teaching with a broken font tooth. Subsequently I called your surgery hoping against hope that you will be available to have a look at the offending… Read more »

liza
liza
10 years ago

hi ,
i just nk tanye.. if my teeth condition ada gap between 2 gigi kat depan n before dis i de wat tampalan gigi bahagian depan tu. sekarg tampalan tu macam dh nk tertanggal. boleh x dr.fauziah fix kn that 2 problem n i just nk tau raphly berape ye for that 2 problem cost? i ade buat appointment on 29 july. i nak tau berape yg i perlu bayar. thank you

Najihah
Najihah
10 years ago

Salam Dr.,

Is this a walk-in clinic or do I need to schedule an appointment beforehand? haha i’m sooo excited after seeing all these makeover photos!!!